SCHLAGE 101

• Access Control Software - software that is used to manage access, users and electronic credentials throughout a building or campus; it can reside on a PC or be cloud-based
• Device Commissioning Software - software that is used to initialize, configure and update electronic devices. It can also be used to connect devices to access control software by others (PACS providers)
• Mobile Credentials - software that resides in an app on a mobile phone and is used in place of an ID card or badge for access to specific openings, please visit Credentials 101 to learn more about mobile credentials

For the purpose of Software 101, we will focus on Access Control Software.

While traditional mechanical key systems and locking devices continue as a major component of building security, electronic access control (EAC) is growing in popularity.

Access control software, used in conjunction with electronic credentials and compatible hardware, provides a greater level of intelligence and can solve for the following:

• Control: provides the ability to restrict access - by opening, by person, and by time
• Visibility: know and track who has access rights - by opening and by time
• Efficiency: set schedules for automatic locking and unlocking as well as weekend and holidays
• Convenience: many systems offer the capability to make updates remotely, making it easy to manage openings, access rights, users and credentials
• Additional capabilities: can be tied together with visitor management, video surveillance and other building management software

Features and capabilities will vary by software provider; we recommend that you check with your software provider for specific considerations and support.

In general, access control software provides the following benefits:

• Manage WHO has access to WHAT openings at WHAT time
• Record WHO requested access to WHICH openings at WHAT time (sometimes called an audit trail)
• Set time-based access restrictions and scheduled events; includes lock and unlock times as well as holidays
• Manage access rights and credentials from a remote location, depending on software and hardware capabilities
• Initiate lockdown from a remote location, depending on software and hardware capabilities

Features and capabilities will vary by software provider; we recommend that you check with your software provider for specific considerations and support.

Things to consider when choosing the right access control software:

• Reporting capabilities - many access control systems have reports and dashboards that can be customized and accessed from anywhere, others have simple user interfaces that are available on a specific computer or device
• Types of devices to manage - credential readers can work in most access control systems; intelligent wireless locks and reader controllers typically require integration with the software provider
• Types of credentials - low frequency proximity cards will work in most systems; it is good practice to verify that the software solution supports specific formats of high frequency 13.56 MHz smart cards as well as mobile credentials
• Frequency of updates - high security applications likely call for real-time visibility and control, however there are a variety of instances where periodic (a few times per day), No-Tour, or on-demand updates are a more cost-effective alternative
• On-premise or remote monitoring and management - on-premise systems can only be accessed internally which may be perceived as more secure, however the market is seeing a shift toward cloud-based systems which can be managed from anywhere. Additional considerations include infrastructure costs, subscription costs of a Software as a Solution (SaaS) model, migration costs, credential enrollment and distribution process, etc.
• Needs beyond access control - many systems provide the ability to integrate with video, visitor management, and other building management solutions

Features and capabilities will vary; we recommend that you check with your software provider for specific considerations and support.

Access control software can be deployed in large and small businesses, schools, health care facilities, multifamily properties, and more.

• Perimeter openings including primary and secondary entrances
• Interior openings including reception areas, offices, amenities, storage rooms, equipment rooms, laboratories, dorm rooms, classrooms, apartment resident doors, and more
• Additional openings including parking gates, pool gates, elevators, remote storage buildings, and more

Features and capabilities will vary by software provider; we recommend that you check with your software provider for specific considerations and support.

How to choose the right access control software:

• First, we recommend that you conduct a security assessment to determine the specific needs for access control on each opening
• Second, outline the key priorities and budget parameters for the access control software solution - review the key things to consider above as a starting point
• Third, contact your local Allegion rep, security consultant or access control provider for recommendations

Please contact us if you need additional information or assistance.    

• Technology Alliances - industry leaders that provide software-based access control and property solutions; these include our PACS and multifamily alliances
•  Physical Access Control Software (PACS) Alliances - software solution providers that focus on commercial and institutional markets
• Multifamily Alliances - software solution providers that focus on the specific needs of multifamily properties; these include traditional PACS as well as Proptech providers

Please visit the Technology Alliances page to learn more about these providers.

• A wide range of access control software solutions are available in the market, each with different feature sets and capabilities designed to fit any size building or budget
• Schlage products have been integrated to work with more than 45 different access control software solution providers, please visit the Technology Alliances page to learn more about these providers
• Allegion offers Schlage Express™ for basic offline, as well as ENGAGE™ and Pure Access Cloud for low to medium complexity applications.
• Please visit the Software category page for more details  

• PACS Integration Reference Guide
  
• ENGAGE™ for Access Control Videos
  
• ENGAGE web and mobile applications brochure
• ISONAS Pure Access Cloud Software Videos
  
  • Activating your Pure Access Cloud License - Listen-In Video Lesson | Activating Your Pure Access Cloud License
  • Linking a Pure Access Cloud Tenant to ENGAGE - Listen-In Video Lesson | Linking a Pure Access Cloud Tenant to ENGAGE
  • Listen-In Video Lesson | Preparing a Pure Access Cloud Tenant with Groups
  • Listen-In Video Lesson | Enrolling Credentials in Pure Access Cloud
  • Listen-In Video Lesson | Setting Up Reader Controllers and Electronic Locks in Pure Access Cloud
  • Listen-In Video Lesson | Dashboard & Alerts in Pure Access Cloud
    
• Schlage + Pure Access Cloud Ecosystem Brochure
  

Don't see what your are looking for? Please contact us if you need additional information or assistance.
 

• Technology Alliances
• ENGAGE™ for Access Control (Connected Wi-Fi)
• Pure Access Cloud (Real-Time and Connected Wi-Fi)
• Schlage Express™ (Offline)

Don't see what your are looking for? Please contact us if you need additional information or assistance.

You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email.

To contact by phone: call 877.671.7011

PRESS Option 1 for Customer Service then select your specific product category:

• Mechanical Locks & Keying Systems by Schlage, Falcon or Dexter PRESS 1
• Electronic Locks, System Components, Biometrics, Readers or Credentials PRESS 2

PRESS Option 2 for Technical Support then select your specific product category:

• Mechanical Locks & Keying Systems by Schlage, Falcon or Dexter PRESS 1
• Electronic Locking Products AD, CO, NDE, LE, Control, Express, Engage, Multi-Family Solutions, ISONAS Hardware or Pure Access Software PRESS 2
• For AD, CO, PIM, Express, BE367/FE210 and all legacy related locks like CM and King Cobra, PRESS 1
• For ENGAGE related products including NDE, LE, Control, CTE and Gateway, PRESS 2
• For ISONAS Hardware and Pure Access Software, PRESS 3
• Readers and Credentials, Biometrics or System Components such as Maglocks or key switches by Schlage or Locknetics PRESS 6

PRESS Option 3 to reach your local sales office, you will be directed based upon the area code from which you are calling.

EMAIL CONTACT: Sales Support (Customer Service for all Product Categories and Regions) - support@allegion.com

Technical Product Support:

• Mechanical Locks & Keying Systems-Schlage, Falcon, and Dexter - mechanical_locks_techprodsupport@allegion.com
• Electronic Locking Products - AD, CO, NDE, LE, Control, CTE, Schlage Express, and Multi-Family-Schlage electronic_lock_techprodsupport@allegion.com
• ENGAGE, NDE ,LE, Control, CTE and Schlage Multi-Family Engage.Tech.Prod.Support@allegion.com
• Isonas Isonas.Tech.Prod.Support@allegion.com
• Readers, Credentials, Biometrics, System Components - Schlage, XceedID, Locknetics - readers_credentials_biometrics_techprodsupport@allegion.com