1. Resources
  2. Troubleshooting & Maintenance
  3. ENGAGE™ Family Resources

ENGAGE™ Family Resources

Welcome to the ENGAGE™ technology support page. The one-stop resource for access to information on our hardware, software, firmware, and more.  Check out our helpful resources including our training resources, document library, product pages, EAC catalog and more.

 

Current Software Version Information

ENGAGE Web Application: Version 8.3.0
ENGAGE iOS Mobile Application: Version 8.3.0 - 3.12.0
ENGAGE Android Mobile Application: Version 8.3.0 - 4.7.746

Latest Firmware Release Notes

Other Resources

 

ENGAGE GWE Gateway Resources

Resources to help optimize installations using the ENGAGE GWE Gateway to connect in real-time with our integrated PACS providers.

ENGAGE Gateway Site Planning Tools

ENGAGE Gateway Product Resources

ENGAGE Test Kit (TKE) Resources

The ENGAGE™ Test Kit (TKE) helps evaluate system design prior to installation of new ENGAGE wireless networked systems which utilize the ENGAGE GWE Gateway. The TKE can also be used to diagnose signal quality and signal strength in existing ENGAGE wireless applications.

Technical Tips

  • Managing 2.4 GHz frequency
  • Direction Matters:  The orientation of the gateway antenna is important.  The antenna should have a vertical orientation to maximize performance.
ENGAGE Gateway animation
Interactive Installation Instructions

Simplify your installation and set-up process with our interactive step-by-step instructions for select products.

Get Instructions
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Service Manuals

View Schlage service and parts manuals to find what you're looking for.

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Document Library

Browse our complete Document Library for Installation Instructions, Data Sheets, Templates and more. Search by document type, brand or keywords.

Knowledge Center

Allegion’s Knowledge Center allows you to search answers provided by our technical support team to Frequently Asked Questions.

Check it out
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